March 2020

In response to the impact of Covid-19 and the subsequent cancellations, we have designed a report to analyse the cancellations by day per month affected.  

• This report includes charts of sources of cancellations, 
• A table provides a daily analysis of cancellations and the months effected.
• The details section lists all cancellations and relevant information, organised by days.
• Released 25 March.

Government requirements during Covid-19 prompted the design of a report to compare month-by-month/year-by-year income.  

• Select a starting date back any number of years to compare years/months.
• This is found in Back Office > Property reports.  
• Released 25 March.

The interface to Xero has been completly re-written to make it far easier to setup and more reliable when posting to Xero.  

Released 25 March.

• This update introduces an internal change to tracking cancellation dates.  
• While most uses of this are internal or in reports, the Reservations Received dashboard is able to use this to display the count of cancelled reservations for the day.
• (Previously this was only able to display reservations that had been made and then cancelled on that day).  
• Implemented 26 March.

Credit cards received from on-line bookings can now be copied to the guest.  This allows you to store a card that was used in an on-line booking again for the guest so it will appear every time the guest has a booking.  Released 4 March.

To use this:

Click Update Card Details for the Booking credit card

Click Copy to Guest and the card will be copied to the guest.

A new report called Invoice List by Company has been added to Back Office > Financial Reports.

• This lists all invoices for companies, arranged by departure date.
• You can select all or outstanding invoices and filter by selected companies.
• Released 4 March.

• Some users record cancellations where they take a cancellation payment from a guest as a Cancelled reservation instead of a Checked Out state.
• Cancelled reservations are usually excluded from income reports and so payments to cancelled reservations didn't appear in the Daily Payment Reconciliation report.
• This report has now be altered to include all payments regardless and allows you to select if you want to exclude any reservation state.
• Released 25 March.

• Occupancy reports could give slightly different results for the last month in a selected date range.
• This has now been corrected and the results are consistent regardless of the number of months selected.
• Reported by Airport Motor Lodge, The Dawson Motel.  Released 4 March.

• This could allow the arrival date to be changed to be after the departure date, so it never appeared in the Reservation Calendar.
• When a new calendar event was added this would be displayed twice on the event calendar though it was in only once.
• Both items have been addressed.
  Released 4 March

• If the dates of an on-line reservation were changed, the original accommodation transactions would remain and new accommodation transactions added for the new dates.
• This has been corrected and changing dates of an on-line reservation correctly applies the accommodation or package transactions.
• Released 4 March

• If a reservation was cancelled from a group, charges for this cancelled room could still appear in the invoice.
• Reported by various properies.
  Update released 4 March.

If a group reservation was created which was over a number of days and one of the rooms was used more than once in that group, only one of those reservations would appear in the group invoice.  

For example :

• A group booking is created for a number of guests over a number of days.
• Room 5 is booked for the group on the 12th and again on the 15th.
• Only the transaction for the booking for the 15th would appear on the invoice.

Reported by One Tree Point Motel, Update released 4 March.