Privacy Policy

www.callista.net

1. Introduction

At The Callista Group we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website www.callista.co.nz or use our services.

 

2. Information We Collect

We may collect the following types of personal information:

  • Name
  • Contact information (e.g. email address, phone number)
  • Booking or enquiry details
  • IP address and device information (via analytics tools)
  • Any other information you choose to provide via our forms or correspondence

 

3. How We Collect Your Information

We collect personal information when you:

  • Make a booking or enquiry through our website
  • Contact us by email, phone, or online form
  • Use or browse our website (via cookies and analytics tools)

 

4. How We Use Your Information

We use your personal information to:

  • Process bookings or enquiries
  • Respond to your questions or feedback
  • Improve our website and services
  • Comply with legal obligations

 

We will not sell your information or share it with third parties except as required to deliver our services or comply with the law.

 

5. Sharing Your Information

We may share your information with:

  • Trusted third-party service providers (e.g. booking engine or channel manager providers)
  • Legal or regulatory authorities, if required

 

All third-party providers are required to comply with applicable privacy laws and protect your data.

 

6. Cookies and Analytics

We use cookies and similar technologies to:

  • Improve website functionality
  • Understand user behaviour through tools like Google Analytics

 

You can adjust your browser settings to refuse cookies, but this may affect website performance.

 

7. Data Security and Storage

We take reasonable steps to protect your information from loss, misuse, or unauthorised access. Personal information is stored securely and only accessible by authorised personnel.

 

8. International Data Transfers

Some of our third-party providers may store or process your data overseas. We ensure these providers comply with New Zealand’s Privacy Act 2020 and implement appropriate safeguards.

 

9. Your Privacy Rights

Under the New Zealand Privacy Act, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of that information if it is inaccurate or incomplete

 

To exercise these rights, please contact us using the details below.

 

10. Retention of Information

We retain your personal information only as long as necessary to fulfill the purposes it was collected for, or as required by law.

 

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website with the updated date.

 

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us:

 

The Callista Group Limited
info@callista.net
+64(0)9 951 8150


23 Portsea Place | Chatswood

Auckland 0620 | New Zealand

 

Last updated: 13 Jun 2025