Flexible by design
One platform.
Built to adapt.
Specialist accommodation providers have operational requirements that extend beyond those of a traditional motel or hotel. From custom information and specialist reporting to specialist billing and workflows, Aurelian is designed to adapt without compromising the core functions of a modern reservation system.
Built on a proven accommodation management platform, Aurelian adapts to each organisation's terminology, workflows and reporting requirements while retaining the reliability and efficiency expected from modern accommodation software.
Whether managing a single property or multiple facilities, Aurelian reduces administration, improves visibility and streamlines day-to-day operations through automation and intelligent reporting.
Proven in practice
Aurelian supports specialist accommodation providers across New Zealand and Australia, including Cancer Society facilities caring for patients and families travelling for medical treatment.
These organisations manage recurring stays, extended accommodation, specialist reporting and unique funding requirements that extend well beyond those of a traditional motel or hotel.
Aurelian brings reservations, guest information, billing, reporting and operational workflows together in one flexible platform that adapts to each organisation's language, processes and reporting requirements.
Aurelian adapts to your workflow
No two accommodation providers work exactly alike. That's why Aurelian lets you create your own fields, organise them into logical sections, and design guest records around the information that matters to your business.
Whether you need a handful of custom fields or an entirely customised workflow, Aurelian adapts to the way you operate.
Capture what matters
Turn data into decisions
Information is only valuable if you can use it
Aurelian automatically generates operational, management, funding and statistical reports based on the information that matters most to your organisation, including :
- Billing reports for funding organisations
- Occupancy by referral organisation
- Occupancy by treatment type
- Regional health statistics
- Management reporting
- Operational performance reporting
Because reporting is driven by configurable information fields, organisations can produce both standard accommodation reports and highly specialised reports from the same reservation data - without spreadsheets, manual data collation or external reporting tools.
Operational flexibility
Specialist accommodation providers rarely operate like traditional accommodation businesses
Some guests stay for only a few days before returning home and coming back for further treatment, while others require accommodation throughout their treatment journey. Organisations may also accommodate patients, support people and family members while managing funding arrangements and referral processes.
Aurelian adapts to these operational requirements while streamlining many of the manual processes associated with specialist accommodation management. The result is one platform that supports organisations with operational needs far beyond those of a traditional motel or hotel.
Beyond spreadsheets
Many specialist accommodation providers rely on spreadsheets, manual processes and disconnected systems because traditional property management software cannot adapt to their operational requirements.
As organisations grow, information becomes fragmented across files, systems and people. Staff changes, volunteer turnover and increasing reporting requirements make it harder to maintain accurate records and produce reliable information when it's needed most.
Aurelian brings reservations, guest information, billing, reporting and day-to-day operations together in one system. With one central source of information, staff, volunteers and administrators all work from the same up-to-date data, reducing duplication, improving accuracy and eliminating the need to manage multiple spreadsheets and disconnected systems.
Every task. Every day.
Managing specialist accommodation means coordinating recurring care, discharge cleaning, maintenance and resident-specific services. Aurelian automatically creates each day's task list from your schedules, ensuring every task is organised and ready when the day begins.
Automatically organised
Complete work from Today's Tasks or the mobile Housekeeping app, with progress updating in real time. Everyone sees the same live schedule, reducing paperwork, improving accountability and keeping your facility running smoothly.
Designed to adapt
Developed for accommodation providers, Aurelian's configurable architecture supports organisations with operational requirements far beyond those of a traditional motel or hotel.
Today, Aurelian is used by specialist accommodation providers across New Zealand and Australia, including facilities managing more than 20,000 room nights each year while supporting patients, families and commercial guests.
Whether managing a traditional accommodation business or a specialist organisation with unique operational requirements, Aurelian provides the flexibility, reporting and automation needed to support your operations today and as they evolve.
Because flexibility is built into the platform, organisations can adapt the system to meet changing requirements without the cost and complexity often associated with bespoke software.
A trusted voice
Since partnering with Rānui House in September 2021, Callista has supported the Bone Marrow Cancer Trust as its accommodation services have grown and evolved. When the Trust expanded with the opening of Rānui Apartments in 2025, it chose to extend its partnership with Callista as the reservation platform for the new facility from day one. Today, Aurelian helps manage more than 20,000 room nights each year, supporting patients, families and commercial guests while providing the flexibility, reporting and operational reliability the Trust depends on every day.
Mandy Kennedy
Chief Executive Officer
Bone Marrow Cancer Trust
For many years, Callista has been an invaluable partner to Rānui, helping us manage more than 20,000 room nights each year for patients and families travelling to Christchurch for life-saving medical treatment. Their accommodation management system provides the reliability, flexibility and reporting capabilities we need to support our day-to-day operations and ensure a seamless experience for the families we serve.
We have particularly appreciated the collaborative approach of Roger and the Callista team, who have worked alongside us to develop enhancements and solutions tailored to our unique needs. This partnership was especially important during the opening of Rānui Apartments in late 2024, when the system successfully evolved to support our expanded accommodation services.
We value the strong relationship we have built with Callista and look forward to continuing our partnership as we provide a home away from home for the patients and families who rely on our support.
We recommend Callista to other specialist accommodation providers seeking a responsive, innovative and genuinely collaborative reservation software partner. Their commitment to understanding and supporting the unique needs of organisations like ours has made them a trusted and valued part of our journey.
Ask us for a demo
Discover how Aurelian can adapt to your organisation
Every accommodation provider operates differently. Request a personalised demonstration and discover how Aurelian can support your unique operational, reporting and management requirements.